Job Summary

Provide high-quality communication, technical support, training material and warranty claim processing for the related products.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities

  • These positions are responsible for the resolution of technical issues and technical training through close cooperation with the Site Coordinator and end-users.
  • Provide high-quality communication, technical support, training material and warranty claim processing for the related products.
  • Communicate service and other relevant activities to the Site Shift
  • Supervise through daily service reports or appropriate medium i.e. e-mail and telephone communications
  • Provide on-site technical support in the form of troubleshooting
  • Provide parts information to the Maintenance Planner and Site Shift
  • Foreman for repairs and to customers as needed
  • Provide warranty support as required, assisting in the determination of failures, and possible causes
  • Maintain, repair, and troubleshoot numerous types of equipment as supplied by Atlas Copco, including hydraulic, electrical, pneumatic, drive systems, and diesel engines
  • Provide training on equipment operation and maintenance procedures for the start-up of new equipment
  • Monitor equipment that is in use with customers, provide audits of equipment for future repairs and keep in a reliable state at all times
  • Help develop solutions to local problems
  • Ensuring the proper handling of all testing and repairs tools



Qualifications

  • At least three (3) years relevant post-qualification experience in Field Service
  • HND/ Degree in Mechanical, Automotive, Engineering, Electrical or Agricultural Engineering
  • Preference will be given to those who have worked on either Atlas Copco surface drills or
  • Hitachi/Caterpillar/Komatsu excavators or surface drill rigs
  • Must have a significant understanding and experience in troubleshooting Hydraulic, low voltage electrics, air systems, and RCS systems


Personality Requirements:

  • The preferred candidates must possess a strong mechanical aptitude and good work ethic
  • Must be able to work with little or no supervision
  • Must be courteous and professional in all communications.

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