Job Summary

To attend to customer queries, complaints, compliments and provide feedback through analysis of the customer service feedback system and face to face interaction with customers to garner the momentum for customer focus and experience

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Key Accountabilities

  • Uphold the subsidiary strategic pillar of customer experience
  • Ensure resolution of customer complaints as per the customer care policy and procedure.
  • Liaise between the subsidiary and vendor for the automated customer feedback solution.
  • Identifies opportunities for process improvement by gauging customer reactions to processes and policies.
  • Collaborate with departments on process re-engineering to enhance customer service.
  • Prepare monthly reports on customer service


Minimum Job Requirements

Academic Requirements

  • Degree in Business Admins or its equivalent.

Knowledge, Skills, Abilities, and Experience

  • Customer Service Management
  • Understanding of operations policies and procedures
  • Proven team player with the ability to promote and support company initiatives
  • Ability to build relationships with internal and external stakeholders.
  • Good communication skills, both verbal and written.
  • Planning and Organizing skills.
  • Computer literate in excel, word PowerPoint
  • 3 years working experience in a financial institution with at least 2 years experience having worked in customer experience


Additional information

  • Multi-cultural awareness and the ability to interact with a wide range of different levels of staff will be an advantage

Closing date for applications: 27th August 2021

Standard Disclaimer: Only shortlisted candidates will be contacted


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