K
2 months ago
Job Summary
We're looking for a Technical Success Manager to delight our users—Kubernetes users, development teams, and Finance leadership alike—and keep their needs at the top of our priorities. As a member of our growing Technical Success team, you’ll have the opportunity to be our customers' trusted product advisor, mapping technical solutions to business value, leading product onboarding and enablement, and increasing customer satisfaction and loyalty.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities
- Flex and strengthen your Kubernetes, Cloud, and Infrastructure Monitoring muscles.
- Leverage your customer-facing experience and drive to directly impact the customer experience.
- Design and execute custom onboarding programs that will ensure our customers are able to achieve their goals with Kubecost products.
- Drive implementations to completion through proactive engagement and close collaboration with Product & Engineering.
- Track and report issues, and participate in issue triage and prioritization alongside the Product team.
- Work side-by-side with Product and subject matter experts to answer questions and resolve issues.
- Collaborate with Customer Success Management on a repeatable renewal and expansion pipeline.
- Monitor the overall health of our customers, tracking relevant metrics and escalating when necessary.
- Leverage your technical background to understand high-level engineering and infrastructure concepts as they apply to our product features.
- Play a key role in building the foundation of our Success team through major projects like mapping the customer journey and developing periodic review cadences and scripts.
- Embrace ambiguity and take on responsibilities outside your normal duties and/or comfort zone.
Requirements:
- A healthy dose of both technical and customer-facing experience.
- 3+ years of deep, hands-on Kubernetes experience (nobody is too technical for this position!).
- A proven track record of delighting customers, both big and small.
- Familiarity with the SaaS customer journey and a proven track record of successfully managing a portfolio of 30-50 enterprise accounts.
- Demonstrable clarity of thought and top-notch organizational skills.
- Flexibility, adaptability, and a positive, solution-oriented mindset.
- An appetite to constantly be learning and working with emergent, exciting technology.
- Impeccable communication abilities (written, verbal, and presentation) and unassailable judgment.
- Strong leadership skills, with the ability to talk to a variety of stakeholders—both technical and executive.
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