B
1 month ago
Job Summary
We want to be known for being the most dynamic, energetic and reliable company to operate in the market and, for that, we want to count on you. If you're passionate about technology and want to work on the most relevant technology projects, then this ad could be for you!
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Tasks:
- Lead and Refine Service Delivery Processes: Oversee the end-to-end service delivery, ensuring that all technical teams collaborate effectively to meet and exceed client expectations.
- Champion of Continuous Improvement: Identify and implement continuous improvement initiatives within the IT service management framework to enhance efficiency and service quality.
- Customer Satisfaction and Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for escalated service issues, and ensuring client needs are met with consideration and tact.
- Agile and ITIL Expertise: Utilize your deep understanding of both Agile and ITIL frameworks to navigate and integrate best practices into our service delivery, ensuring a flexible yet structured approach to managing IT services.
Requirements:
- Excellent communication skills including high-level fluent English
- Multinational Team Leadership: Proven ability to work effectively across multinational teams, fostering collaboration and unity among diverse groups.
- Advanced Stakeholder Management Skills: Demonstrated success in managing complex stakeholder relationships, both internal and external, with a knack for balancing competing interests.
- Technical Savvy: Solid background in overseeing the delivery of IT services, including direct experience in major incident management and the integration of IT service automation tools.
- Agile and ITIL Proficiency: Strong command over Agile methodologies and ITIL practices, with the ability to implement these frameworks to streamline processes and enhance service delivery.
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