Senior Relationship Officer

Responsibilities:

• Delivers against loan and deposit targets, as contribution to branch and company-wide targets.
• Studies the market to identify the needs and expectations of customers.
• Designs and implements techniques for educating old and new customers on the benefits of the new product or service
• Executes sales campaigns to attract new customers to grow the deposit and loan portfolios per assigned targets
• Records transactions of customers using approved forms/templates including the use of digital channels
• Provides prompt personalized and efficient customer service to customers in the micro enterprise segment, deepen existing customer relationships throughcross selling thereby increasing asset and liability portfolios
• Maximize uptake of products by existing and new customers through lead generation, courtesy calling and cross selling of asset and liability products
• Ensure that all KYC requirements and documents are accurate, adequate and up to date for all customers.
• Use customer information proactively in the prevention of fraud
• Adhere to policies and procedures ensuring that customer funds are deposited into customer accounts without suppression
• Performs any other role/business-related duties that may be duly assigned.

Key skills and requirements

• Strong selling and relationship management skills
• Critical thinker with good analytical skills
• Results oriented and problem-solver
• Customer-oriented and commercial awareness
• Pays attention to details.
• Commitment to achieving financial inclusion using digital solutions
• Digitally-savvy and curious about technology as a tool to solve financial problems
• Excellent interpersonal, oral and written communication skills
• Understanding value prepositions in retail market segments
• Good marketing skills and a general knowledge of sales techniques.
• Proficient in the use of computers and software such as MS Word, MS Excel, MS Outlook, and MS PowerPoint.

Key performance indicators

• Meet loan sales targets
• Meet deposit mobilization targets
• Maintain lead conversation rates
• Meet repayment targets
• Meet compliance and regulatory requirements

What You Get

• Basic pay: Ghs.3750 to Ghs.4480
• Cash benefit: 20% of basic pay
• Sales commission: Up to 100% of basic salary
• Pension and provident fund
• Health insurance (self and immediate legal family)
• Generous leave days
• Professional subscription reimbursement Career Growth Pathway
• SRO ---- Snr BCO --- Sales Supervisor ---- Customer Center Manager/ Bus Development Manager

Education and professional training

• Bachelor’s degree in Business Studies, Business Administration, Business Management, Commerce, Finance, Accountancy, Banking, or any related field.
• 3- 5 years of work experience in selling deposit and loan products in a bank or other non-bank financial institution.

Location: Accra

Salary Range: Attractive

Employment Type: Attractive