2 months ago

Job Summary

The Jobholder is accountable for providing administrative support, analysis and quality assurance to the recruitment function interacting with the interviewers, hiring managers, candidates, and the wider Jobberman team

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:8 years

Job Description/Requirements

Reports to CEO

Direct Reports: ● Recruitment Analyst

                         ● Recruitment interns


Main Duties:

  • Develop and implement the Quality Assurance strategy to ensure it meets the business and customer requirements, and continuously review current quality standards and policies within recruitment department.
  • In collaboration with the Recruitment Manager, ensure recruiter's adherence to Zoho recruit/CRM compliance.
  • Lead the development and implementation of Quality strategies, policies, and Procedures and ensure proper communication of the same within the department.
  • Advise on the revocation of clients' deals where quality standards are not met.
  • Ensure quality standards are adhered to by recruiters focusing on the quality of CVs and reports
  • Lead quality improvement initiatives and special projects for Talent Acquisition.
  • Maintain knowledge of trends, best practices, regulatory changes and related employment laws, and new technologies in HR talent management and clientele changing needs;
  • Develop KPIs for Talent Acquisition in order to maintain standards and prepare periodic reports for recruitment leadership.
  • Support recruitment team in building rapport and long-term relationships with Clients and ascertaining Client’s specific need
  • Act as the contact point to risk identification and mitigation within the department
  • Coordinate with the Telesales team in advising on constructive and value for money recruitment assignments.
  • Act as a standby resource in addressing clients’ quality issues and concerns.
  • Participate in the back-to-back hiring process of executive recruitment process ranging from pre-consult meetings, sourcing, screening, selection, psychometrics, due diligence, reporting and supporting onboarding.
  • Design, develop, plan and implement competitive selection tools that conform to best practices and realization of candidate job fit.
  • Perform other duties when assigned by supervisor


Key Performance Indicators:

  • Review CVs within 10 minutes
  • Review the recruitment report within 30 minutes.
  • Participate in senior recruitment roles revenue generation of up to…...
  • Obtain 7 repeat businesses in a quarter.
  • 3 Weekly Client follow-up on quality of CV/recruitment report
  • Monthly client follow-up (6 clients per week).
  • On average Close 16 positions per month.
  • Personal development (2 courses in a quarter).
  • Update Zoho recruit on new quality parameters within 2 days


Key Competencies

  • Quality driven
  • Driving Execution
  • Operational excellence, Decision Making
  • Empowerment
  • Passion for Results
  • Influence
  • Coaching and Developing Others
  • Leading Change
  • Business Savvy
  • Building Organizational Talent
  • Digital Awareness


Experience:

  • A master’s degree is an added advantage
  • Bachelor’s degree in Human Resource Management or related field
  • Relevant professional qualification as applicable
  • Member of an HR Professional Institution


Qualification:

  • Eight (8) years of relevant experience, with at least three (3) years at Senior level


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