Remote Jobs

Senior Manager, Trust & Safety Practice

Remote Jobs

Health & Safety

IT & Telecoms Confidential
1 month ago

Job Summary

This role is for a SME in the required vertical in the Trust & Safety space to provide expertise and support to all new opportunities and ensure that all implementations required to match the Gold Standard of Concentrix Trust & Safety are met. This role would also require building best practices from existing accounts and research for their vertical the latest updates across the industry and competition.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Scope Of Duty:

  • Drive Trust & Safety success as SME at individual vertical level
  • Provide expertise and support in all new implementations of T&S framework & Gold standard for all LOBs
  • Help design proposals, RFIs and RFPs for new client acquisition
  • Lead all client presentations to showcase our Trust and Safety expertise
  • Research and share current trends and market needs to stay ahead of the competition
  • Support in centralized Governance for all live T&S accounts globally for a specific vertical
  • Provide inputs in operational improvements and effectiveness across all T&S accounts and help establish best practices in the business
  • Report on T&S budget and revenue for the vertical
  • Support in building Case Studies & other collaterals for internal stakeholders and clients
  • Ensure that we maintain the inter-department synergies & collaborations & set up regular review meetings
  • Support Wellness team in Moderation for successful implementation in every project is and ensure delivery is seamless
  • Be the bridge between the Wellness team and delivery to mitigate any, and all challenges and ensure a positive work environment for all



Your Profile:

  • Experience in leading existing T&S accounts for said vertical
  • Experience in communication with clients and CNX senior leadership
  • Good understanding of T&S Domain, Operations, Quality management, SLA frameworks, Innovation
  • Good understanding of tools & technologies used in T&S
  • Experience in working cross-functionally with supporting various teams
  • Should be comfortable working in a fast-paced deadline-oriented environment
  • Experience in T&S moderation in video sharing & social media or online gaming platforms is required
  • Should have the ability to change priorities quickly as time-sensitive need arises
  • Flexible to accommodate different time zones
  • Excellent communication skills
  • Empathic and pleasant manner, blending well with both teams & individuals
  • Able to build required trust
  • Innovative approach

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