Sales and Business Growth
- Participate in all business growth initiatives in the Branch.
- Responsible for cross selling all company products and services to clients.
- Understand the key benefits of all IZWE products and effectively communicate to clients.
- Support Sales efforts by Call-Centre staff and ISEs
Supervisory and Controls
- Responsible for the efficient delivery of excellent customer service to all clients in the banking hall.
- Responsible for the administrative oversight of the banking hall.
- Responsible for the direct supervision of all frontline staff (Client Service Officers and Cashiers) to deliver excellent customer service.
- Responsible for maintaining adequate loan quality controls and all errors detected on loan and account opening applications are corrected and reported.
Customer Service Delivery
- Responsible for the capturing and processing of loans, savings and any other Izwe product(s) applications
- Responsible for ensuring delivery of services to clients in a friendly and professional way.
- Responsible for ensuring all processes are completed within agreed turn around periods.
- Responsible for handling customer complaints and any other after sales services which may be applicable.
Compliance and Controls
- Understand key policies, processes, and procedures for front office operations.
- Responsible for the verifying of data in accordance with the loans, savings and any other Izwe product(s) application process
- Responsible for the verifying of documents according to Credit Policy Responsible for maintaining adequate loan, savings and any other Izwe product(s) quality controls.
- Perform all transactions in strict compliance with all institutional processes and procedures.
- Responsible for any reporting to Branch Manager and other Izwe staff as may be required.
- Higher National Diploma
- A bachelor’ Degree will be an added advantage.
Skills / Attributes
- Hard working and goal driven;
- Excellent communication skills;
- Positive attitude;
- Accurate and fast worker;
- Good interpersonal skills;
- Neat and organized person
All applicants should forward their application letters and CVs to firstname.lastname@example.org
How to Apply?
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