Responsibilities

• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Ability to use a range of office software, including email, spreadsheets and databases
• Manage office-filing systems;
• Develop and implement new administrative systems, such as record management
• Maintaining the condition of the office and arranging for necessary repairs
• Take up other duties as assigned

Requirements and Essential Skills

• Proven experience as front desk representative, agent, office management or relevant position
• Familiarity with office machines (e.g. fax, printer, photocopier etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office Suits (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation

Qualification and Experience

• Relevant University Degree; additional qualifications will be a plus
• Minimum of 3 years working experience.