Sales & Customer Service Associate
Job Summary
NAYA by Africa seeking a personable go-getter with an aptitude for persuasive communication, sales, customer service and great interpersonal skills to join our growing Sales & Customer Service team at our shop at A&C Mall in East, Legon.
- Minimum Qualification: HND
- Experience Level: Entry level
- Experience Length: No Experience/Less than 1 year
Job Description/Requirements
Sales Associate Duties and Responsibilities
- Greet customers upon entrance
- Provide appropriate product recommendations
- Ensure merchandise is in-stock and displayed on shelves in a presentable manner
- Use point of sale (POS) system to conduct purchase transactions
- Promote and sell NAYA products instore and at events
- Seek out customers by sharing flyers and cards around mall or event grounds
- Assess customer needs and wants; answer customer questions and concerns
- Memorize NAYA product information
- Build relationships with customers, especially regular customers
- Team up with co-workers to ensure customer satisfaction
- Educate customers on new arrivals and future product arrivals
- Follow the opening, closing, and shop management procedures thoroughly
- Process merchandise returns
- Assist in product inventory procedures
- Cross-sell and upsell products
- Memorize in-store promotions and special offers in order to communicate to customers
- Make suggestions on ways to improve sales and boost revenue
- Go the “extra mile” to drive sales
Sales Associate Requirements and Qualification
- High School diploma or equivalent; bachelor’s degree a plus
- Friendly, approachable personality
- Knowledge about beauty or skincare trends is a plus
- Track record of meeting sales quota or exceeding sales quota
- Knowledge of customer market dynamics
- Strong customer service and communication skills
- Proficiency in English
- Basic math skills
- Familiarity with inventory procedures a plus
- Punctuality
- Ability to perform and sell under pressure
- Flexible schedule (i.e. available to work weekends, nights, and/or holidays when necessary)