Sales & Customer Service Associate

Job Summary

NAYA by Africa seeking a personable go-getter with an aptitude for persuasive communication, sales, customer service and great interpersonal skills to join our growing Sales & Customer Service team at our shop at A&C Mall in East, Legon.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Sales Associate Duties and Responsibilities
  • Greet customers upon entrance
  • Provide appropriate product recommendations
  • Ensure merchandise is in-stock and displayed on shelves in a presentable manner
  • Use point of sale (POS) system to conduct purchase transactions
  • Promote and sell NAYA products instore and at events
  • Seek out customers by sharing flyers and cards around mall or event grounds
  • Assess customer needs and wants; answer customer questions and concerns
  • Memorize NAYA product information
  • Build relationships with customers, especially regular customers
  • Team up with co-workers to ensure customer satisfaction
  • Educate customers on new arrivals and future product arrivals
  • Follow the opening, closing, and shop management procedures thoroughly
  • Process merchandise returns
  • Assist in product inventory procedures
  • Cross-sell and upsell products
  • Memorize in-store promotions and special offers in order to communicate to customers
  • Make suggestions on ways to improve sales and boost revenue
  • Go the “extra mile” to drive sales


Sales Associate Requirements and Qualification

  • High School diploma or equivalent; bachelor’s degree a plus
  • Friendly, approachable personality
  • Knowledge about beauty or skincare trends is a plus
  • Track record of meeting sales quota or exceeding sales quota
  • Knowledge of customer market dynamics
  • Strong customer service and communication skills
  • Proficiency in English
  • Basic math skills
  • Familiarity with inventory procedures a plus
  • Punctuality
  • Ability to perform and sell under pressure
  • Flexible schedule (i.e. available to work weekends, nights, and/or holidays when necessary)

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