Sales & Customer Service Associate

Job Summary

NAYA by Africa seeking a personable go-getter with an aptitude for persuasive communication, sales, customer service and great interpersonal skills to join our growing Sales & Customer Service team at our shop at A&C Mall in East, Legon.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

  • Promoting the NAYA brand and its products.
  • Discover and engage new sales partnerships
  • Keep abreast with new sales trends both online and in shop
  • Work with management to develop sales goals and strategies monthly, quarterly and yearly
  • Planning, organization, and coordinating sales activities both in-shop and at events
  • Develop unique sales techniques to engage new customers and drive sales
  • Handling and resolving customer complaints regarding a product or service
  • Developing brand awareness and product knowledge education.
  • Understand our ideal customers and how they relate to our products.
  • Tracking sales goals and reporting results to management.
  • Coordinating with marketing on lead generation, campaigns, and advertisements
  • Mange Shop inventory and accounts
  • Cross-sell and upsell products
  • Make suggestions on ways to improve sales and boost revenue
  • Go the “extra mile” to drive sales


Requirements and Qualifications:

  • High School diploma or equivalent; bachelor’s degree a plus
  • Friendly, approachable personality
  • Knowledge about beauty or skincare trends is a plus
  • Track record of meeting sales quota or exceeding sales quota
  • Knowledge of customer market dynamics
  • Strong customer service and communication skills
  • Proficiency in English
  • Basic math skills
  • Familiarity with inventory procedures a plus
  • Punctuality
  • Ability to perform and sell under pressure
  • Flexible schedule (i.e. available to work weekends, nights, and/or holidays when necessary)

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