Sales and Customer Relations Officer

A Reputable Company

Job Summary

A key member of the Marketing team, accountable for driving Sales, Business development. Accountable to agreed business targets and ensuring the overall profitability of strategic Business Unit.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Prospect, develop and close new strategic deals using consultative solutions sales techniques;
  • Meet revenue targets and profitability;
  • Develop contact strategies and account development plans (ADP) for each of the allocated accounts/industry.
  • Develop a pipeline of prospects which are systematically qualified and manage the decision-making process within allocated accounts to ensure sales prospects are closed;
  • Ensure full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to- day basis;
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded
  • Provide sales performance data to support management decision-making;
  • Gather market intelligence for the company
  • Improve and ensure customer retention and growth
  • Generate sales for the MED PHARMA APP (Web and Mobile)
  • Compliment efforts of the digital marketing team
  • Ensure full compliance with sector regulations and competition laws;
  • Exercise thorough leadership at C level within the allocated accounts and demonstrate an understanding of the business strategies.
  • Maintain effective working relationships with internal and external clients and with teams
  • Other assignments/target benchmarks as directed by management.

Educational Qualifications:

  • A University degree in any field with emphasis on Business Management, Economics or any related discipline;
  • A minimum of two (2) years sales /account management experience preferably in B2B
  • Experience in managing and growing multi- faceted relationship
  • Proficiency in computer software, including Microsoft office suite.
  • Experience in the medical industry is an added advantage.

Technical Competencies:

  • Excellent communication & presentation skills 
  • Strong Needs-Based selling skills
  • Excellent communication and relationship building skills
  • Strong problem-solving skills and focus on executions
  • Good presentation and people management skills
  • Good networking and communication skills
  • Sound knowledge of sales

Managerial Competencies:

  • Ability to plan, organize, direct and coordinate team. 
  • Ability to influence colleagues and direct reports to meet sales targets
  • Ability to maintain discipline at the workplace
  • Ability to create a good network for sales purposes.

Behavioral Competences:

  • Highly logical & systematic team player 
  • Independent & fast learner
  • Ability to negotiate and close quality corporate sales deals 
  • Trustworthiness – ability to conduct self in a manner that elicits trust, respect, and confidence of team members.
  • Good communication and interpersonal skills.
  • Attention to details
  • Strong analytical skills
  • Strong listening skills
  • Strong ability to work under pressure and meet sales targets.
  • Strong ethical skills.

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