New
1 week ago

Job Summary

We are looking for someone who will work within our awesome Business Operations team, championing and leading the efforts to optimize quality and cost for outbound and inbound voice services. You will work on creating internal tools and processes to be used across the company, have the opportunity to make a huge impact on our growing company, solving complex problems as we scale.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:6 years

Job Description/Requirements


In This Role You Will
  • Be the first line of defense for quality control - monitor outbound traffic flows.
  • Maintain Preferred Vendor Routing List per destination.
  • Modify routing to resolve quality issues and optimize profitability.
  • Test routes and isolate quality issues, escalate resolution to NOC / Vendor Management.
  • Maintain Trouble Destinations List and Target route list, which will dictate what to purchase.
  • Perform regular capacity analysis and monitoring for outbound and inbound traffic.
  • Check accuracy of generated targets.
  • Proactively find way to lower costs.
  • Monitor volume commitments for outbound traffic
  • Communicate dial-code updates to PCR (Price/Cost/Revenue) squad.
 
You May Be A Fit If You Have
  • 6+ years of telecom experience with international or US domestic traffic management
  • Experience with technical project management
  • Comfort working with relational databases and SQL
  • Experience in a high paced telecom environment.
  • Deep knowledge of telephony concepts and best practices
  • Familiarity with voip protocols, network architecture, routing, rating, and traffic management.
 
 
What It Is Like To Work At Telny
 
Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.
 
We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.
 
Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream
up after that.
 
We’re Telnyx. We’re the future of communications.
 
At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some
extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us

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