Retail Operations Officer

Anonymous Employer

Job Summary

The Retail Operations Officer shall be directly responsible for all back-office transactions for the Retail Division supporting the branches on their daily branch Operations.

  • Minimum Qualification: HND
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements


Business Development

  • Assist the Operations Manager on all branch operational issues by ensuring compliance to processes and procedures.
  • Responsible for ensuring uptake and usage of the Division’s branded items and stationery.
  • Responsible for the execution of the company’s account manual and all related Policies of the Retail Division.
  • Perform other ad-hoc business development task assigned by Supervisor.

Non-Cash Operations Management

  • Responsible for verifying, confirming, and processing all Inward cheque payments timely as stated in the Cheque clearing process reconciling daily with bank statement.
  • Ensure prompt payment of all outward cheques to clients’ account.
  • Responsible for all funds transfer (Internal and external)- branch request, I-vest, and cash saver payments.
  • Daily reconciliation of all related banking service products
  • Ensure strict adherence to all branch operational registers.
  • Ensure that cheque books are ordered on time and delivered to Izwe and registered according to laid down procedure.
  • Ensure that all cheques are issued to clients in accordance to laid down procedure and Izwe cheque books are managed according to laid down procedures.
  • Responsible for ensuring that all Ease Mobile transactions are processed in time and reconciled daily.
  • Responsible for fee debit advice (passbook, counter cheques, etc.) while ensuring that branches comply to laid down process on all savings fee deductions.
  • Responsible for IVEST back-office duties in the absence of the Admin Officer for Investment.

Savings APP Management

  • Ensure that Field Tellers are assigned to client’s daily collection.
  • Responsible for managing daily queries on the SUSU APP from Field Tellers.
  • Responsible for ensuring that daily reports from collections are received from the “SUSU APP” developer.
  • Responsible for Field Teller end of day uploads.
  • Responsible for ensuring proper filling of all documents.

Compliance, Security and Controls

  • Comply with relevant institutional policies, processes, and procedures.
  • Be well informed to implement policies, processes, and procedures of the Institution.
  • Ensure full implementation of all recommendations of audit, compliance, and other management reports.

Information Management

  • Comply with institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
  • Provide management with relevant information on external and internal developments


  • Prepare and submit daily, weekly, and monthly reports as scheduled to Retail Operations Manager and Head of Retail Division.


Educational requirements:

  • Higher National Diploma (HND)
  • A Bachelors’ Degree is recommended
  • Branch Operations experience at a bank or Savings and Loans with a minimum of 3 years’ experience is essential
  • Excellent knowledge of IT systems including Microsoft office and e-mail

Skills / Attributes

  • Hard working and goal driven.
  • Neat and organized person.
  • Excellent communication skills
  • Analytical skills; combined with a good portion of common sense
  • Ambitious and enthusiastic team player
  • Ability to maintain high accuracy levels and work quality standards
  • Good interpersonal skills
  • Ability to keep things in confidence and exhibit a high level of integrity years

Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Deactivate Notifications Stop receiving the latest updates on Jobs & News
A Reputable Company
Accra & Tema Region
| Full Time |
GHS 900 - 1,200
A Reputable Company
Accra & Tema Region
| Full Time |
GHS 1,800 - 2,100
A Reputable Company
Accra & Tema Region
| Full Time |
A Reputable Company
Accra & Tema Region
| Full Time |