Retail Operations Officer

Anonymous Employer

Job Summary

The Retail Operations Officer shall be directly responsible for all back-office transactions for the Retail Division supporting the branches on their daily branch Operations.

  • Minimum Qualification: HND
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

Business Development

  • Assist the Operations Manager on all branch operational issues by ensuring compliance to processes and procedures.
  • Responsible for ensuring uptake and usage of the Division’s branded items and stationery.
  • Responsible for the execution of the company’s account manual and all related Policies of the Retail Division.
  • Perform other ad-hoc business development task assigned by Supervisor.


Non-Cash Operations Management

  • Responsible for verifying, confirming, and processing all Inward cheque payments timely as stated in the Cheque clearing process reconciling daily with bank statement.
  • Ensure prompt payment of all outward cheques to clients’ account.
  • Responsible for all funds transfer (Internal and external)- branch request, I-vest, and cash saver payments.
  • Daily reconciliation of all related banking service products
  • Ensure strict adherence to all branch operational registers.
  • Ensure that cheque books are ordered on time and delivered to Izwe and registered according to laid down procedure.
  • Ensure that all cheques are issued to clients in accordance to laid down procedure and Izwe cheque books are managed according to laid down procedures.
  • Responsible for ensuring that all Ease Mobile transactions are processed in time and reconciled daily.
  • Responsible for fee debit advice (passbook, counter cheques, etc.) while ensuring that branches comply to laid down process on all savings fee deductions.
  • Responsible for IVEST back-office duties in the absence of the Admin Officer for Investment.


Savings APP Management

  • Ensure that Field Tellers are assigned to client’s daily collection.
  • Responsible for managing daily queries on the SUSU APP from Field Tellers.
  • Responsible for ensuring that daily reports from collections are received from the “SUSU APP” developer.
  • Responsible for Field Teller end of day uploads.
  • Responsible for ensuring proper filling of all documents.


Compliance, Security and Controls

  • Comply with relevant institutional policies, processes, and procedures.
  • Be well informed to implement policies, processes, and procedures of the Institution.
  • Ensure full implementation of all recommendations of audit, compliance, and other management reports.


Information Management

  • Comply with institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
  • Provide management with relevant information on external and internal developments

Reporting

  • Prepare and submit daily, weekly, and monthly reports as scheduled to Retail Operations Manager and Head of Retail Division.


Requirements

Educational requirements:

  • Higher National Diploma (HND)
  • A Bachelors’ Degree is recommended
  • Branch Operations experience at a bank or Savings and Loans with a minimum of 3 years’ experience is essential
  • Excellent knowledge of IT systems including Microsoft office and e-mail

Skills / Attributes

  • Hard working and goal driven.
  • Neat and organized person.
  • Excellent communication skills
  • Analytical skills; combined with a good portion of common sense
  • Ambitious and enthusiastic team player
  • Ability to maintain high accuracy levels and work quality standards
  • Good interpersonal skills
  • Ability to keep things in confidence and exhibit a high level of integrity years

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