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Relationship Officer

A Reputable Financial Institution

Customer Service & Support

Easy Apply
New
2 weeks ago

Job Summary

The Relationship Officer shall be directly responsible for mobilizing and managing Retail fixed deposit and CASA for the branch.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

General Description:

Sales and Business Growth

  • Responsible for ensuring the achievement of monthly fixed deposit and CASA Target of the branch.
  • Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the fixed deposit and CASA product.
  • Responsible for coordinating marketing-related activations for the fixed deposit and CASA products at the branch.
  • Responsible for client acquisition drives for the fixed deposit and CASA.
  • Responsible for client retention strategy for the fixed deposit and CASA portfolio.
  • Responsible for maintaining fixed deposit and CASA portfolio growth.


Customer Care and Relationship Management

  • Responsible for ensuring the maintenance of excellent relationships between the Branch and its clients.
  • Responsible for ensuring delivery of good quality services to all clients.
  • Responsible for fixed deposit-related queries by customers and potential customers.
  • Responsible for ensuring the effective implementation of service recovery initiatives to ensure
  • that clients’ complaints are effectively addressed.


Reporting

  • Responsible for weekly reporting on progress and performance to Branch Manager and Investment Manager.
  • Responsible for any other task(s) that Management may assign.


Requirements:

  • A bachelor’s Degree (Marketing, Economics or Business preferred)
  • Excellent knowledge of the Ghanaian small business climate and preferences
  • Minimum three (3) years’ experience in sales management role.


Skills / Attributes

  • Hard working and analytical.
  • Self-starter.
  • Excellent communication and interpersonal skills.
  • Sales target driven and good sales skills
  • Team spirit is essential




Kindly Note: All applicants should forward their application letters and CVs to ghanavacancies1@gmail.com

Only shortlisted applicants will be contacted.

Deadline for submission is 30th November 2024 (Close of business)

Location: Tema

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