Job Summary

The Relationship Officer, Retail shall be directly involved in managing a portfolio of savings clients with the objective to achieve monthly deposit targets.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Branch: Service Centre

Start date: Immediately


Description:

The Relationship Officer, Retail shall be directly involved in managing a portfolio of savings clients with the objective to achieve monthly deposit targets.


Sales and Business Growth

• Responsible for ensuring the achievement of monthly sales for Savings

• Responsible for the marketing and awareness creation of Deposit Product (Cash Saver)

• Responsible for sales of all deposit related products.

• Responsible for the development and management of a healthy deposit portfolio

• Responsible for the implementation of good customer relationship strategies

• Responsible for the development and building of a healthy deposit portfolio

• Responsible for ensuring the execution of deposit related activations at that the branch level.

• Responsible in ensuring that branch have enough marketing literature to promote the product


Customer Care and Relationship Management

• Responsible for ensuring high levels of client satisfaction in service by delivering services professionally

• Identify Key accounts and provide tailor made services to them

• Frequently interact with clients to understand their needs and concerns

• Collect client complaints and work with responsible manager to resolve them


Reporting

• Responsible for weekly reporting on progress and performance to SUM, Savings

• Responsible for any other task(s) that Management may assign



Educational Requirements:

• Higher National Diploma

• A Bachelors’ Degree is an advantage


Skills / Attributes

• Hard working and driven;

• Excellent communication skills;

• Excellent knowledge in the sale of deposit products

• Positive attitude;

• Excellent closing skills

• Accurate and fast worker;

• Good interpersonal skills;

• Neat and organized person.


All applicants should forward their application letters and CVs to ghanavacancies1@gmail.com

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