1 month ago

Job Summary

To grow and retain a portfolio of SME customers by performing a proactive, mobile, value adding financial partnership role, ensuring that a full array of customized and relevant financial solutions and services tailored to meet the growth needs and potential of the customers are provided.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Customer Experience

  • Understand the customer – both its operations and the sector it operates in order to provide relevant tailored solutions.
  • Drive customers to adopt digital platforms to reduce customer friction and service latency.
  • Interact frequently and closely with all customers to analyze and establish ongoing needs and to assist customers to better understand their financial requirements.
  • Accurately and efficiently process customer mandates/ documentation requirements.
  • Demonstrate customer obsession, by ensuring the customer is central to everything.
  • Ensure customer queries and service requests are done within the shortest possible time.
  • Develops and maintains good relationship with all clients


Sales Growth

  • Develop and implement a customer-calling schedule to visit all customers in the portfolio.
  • Conduct a full customer value analysis on customers with the view of understanding customers’ businesses and identifying opportunities to bank the their ecosystem.
  • Develop and manage a pipeline of new customers to join Affinity.
  • Offer solutions (lending, transactional and investment) to customers based on their need.
  • Ensure that products/solutions offered to customers are fit for their needs and the customers understand the workings of the products as well as pricing. Avoid misselling.
  • Coordinate with Hub supervisor and Hub coordinator to schedule sales programs and promotion for new markets.
  • Ensure customers are effectively onboarded and retained through their life cycle with Affinity.


Credit Risk Management

  • Plan and implement annual credit reviews for the portfolio.
  • Support customers in the completion of credit application information requirements
  • Motivate and process non pre-qualified credit applications.
  • Notify customers regarding the approval/ decline of credit facilities.
  • Monitor of daily customer activities (leveraging on tools provided) to ensure that client facilities are managed within the parameters set by Risk. Exercising discretion regarding account conduct based on a close knowledge and understanding of customer activities.
  • Provide first-level defence against deterioration of loan portfolio.
  • Ensure all covenants/conditions are met by customer before disbursement and on an ongoing basis


Compliance and Regulatory

  • Ensure that all KYC and AML requirements and documents are accurate and documents (prior to account opening and on an ongoing basis) adequate for all customers in portfolio.
  • Use customer information proactively in the prevention of fraudCustomer Experience
  • Understand the customer – both its operations and the sector it operates in order to provide relevant tailored solutions.
  • Drive customers to adopt digital platforms to reduce customer friction and service latency.
  • Interact frequently and closely with all customers to analyze and establish ongoing needs and to assist customers to better understand their financial requirements.
  • Accurately and efficiently process customer mandates/ documentation requirements.
  • Demonstrate customer obsession, by ensuring the customer is central to everything.
  • Ensure customer queries and service requests are done within the shortest possible time.
  • Develops and maintains good relationship with all clients



Sales Growth

  • Develop and implement a customer-calling schedule to visit all customers in the portfolio.
  • Conduct a full customer value analysis on customers with the view of understanding customers’ businesses and identifying opportunities to bank the their ecosystem.
  • Develop and manage a pipeline of new customers to join Affinity.
  • Offer solutions (lending, transactional and investment) to customers based on their need.
  • Ensure that products/solutions offered to customers are fit for their needs and the customers understand the workings of the products as well as pricing. Avoid misselling.
  • Coordinate with Hub supervisor and Hub coordinator to schedule sales programs and promotion for new markets
  • Ensure customers are effectively onboarded and retained through their life cycle with Affinity.


Credit Risk Management

  • Plan and implement annual credit reviews for the portfolio.
  • Support customers in the completion of credit application information requirements
  • Motivate and process non pre-qualified credit applications.
  • Notify customers regarding the approval/ decline of credit facilities.
  • Monitor of daily customer activities (leveraging on tools provided) to ensure that client facilities are managed within the parameters set by Risk. Exercising discretion regarding account conduct based on a close knowledge and understanding of customer activities.
  • Provide first-level defense against deterioration of loan portfolio.
  • Ensure all covenants/conditions are met by customer before disbursement and on an ongoing basis


Compliance and Regulatory

  • Ensure that all KYC and AML requirements and documents are accurate and documents (prior to account opening and on an ongoing basis) adequate for all customers in portfolio.
  • Use customer information proactively in the prevention of fraud 

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