The Relationship Manager for Enterprise has the following key responsibilities:
Sales and Business Growth
- Responsible for ensuring the achievement of monthly sales for the Company’s deposit products.
- Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).
- Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.
- Responsible for maintaining and updating the design of the required marketing material(s).
- Responsible for maintaining and updating the design of the required application forms and investment certificates.
- Responsible for client acquisition.
- Responsible for managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.
Customer Care and Relationship Management
- Responsible for ensuring the maintenance of excellent relationships between the other business and its top clients.
- Responsible for ensuring the maintenance of excellent relationships between branches.
- Responsible for training the Savings Sales Staff in the Branch.
- Responsible for ensuring that all Relationship Officers deliver good quality services to all clients.
- Responsible for leading and developing a strong sense of client orientation amongst all Relationship Officers.
- Responsible for Deposit Programme related queries by customers and potential customers.
- Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
- Responsible for weekly reporting on progress and performance to Management.
- Responsible for any other task(s) that Management may assign.
- A bachelor’s degree (Finance, Economics or Business preferred)
- Excellent knowledge of the Ghanaian small business climate and preferences
- Minimum three (3) years experience in a sales management role.
Skills / Attributes
- Hard-working and analytical;
- Excellent communication and interpersonal skills;
- Sales target driven and good sales skills
- Team spirit is essential
- Very neat and well-organized person
How to Apply?
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