Relationship Manager, Retail

Job Summary

The Relationship Manager, Retail shall be directly responsible for mobilising deposits for the branch.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 3 years

Job Description/Requirements

The Relationship Manager for Enterprise has the following key responsibilities:

Sales and Business Growth 

  • Responsible for ensuring the achievement of monthly sales for the Company’s deposit products.
  • Responsible for leading the analysis of competitor’s products, features, pricing, and other information; presenting marketing strategies and directions for the deposit product(s).
  • Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to Sales Staff.
  • Responsible for maintaining and updating the design of the required marketing material(s).
  • Responsible for maintaining and updating the design of the required application forms and investment certificates.
  • Responsible for client acquisition.
  • Responsible for managing the performance of Sales Staff in the Branch; ensuring that agreed rewards or sanctions are administered.

Customer Care and Relationship Management

  • Responsible for ensuring the maintenance of excellent relationships between the other business and its top clients.
  • Responsible for ensuring the maintenance of excellent relationships between branches.
  • Responsible for training the Savings Sales Staff in the Branch.
  • Responsible for ensuring that all Relationship Officers deliver good quality services to all clients.
  • Responsible for leading and developing a strong sense of client orientation amongst all Relationship Officers.
  • Responsible for Deposit Programme related queries by customers and potential customers.
  • Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.

Reporting

  • Responsible for weekly reporting on progress and performance to Management.
  • Responsible for any other task(s) that Management may assign.



Requirements:

  • A bachelor’s degree (Finance, Economics or Business preferred)
  • Excellent knowledge of the Ghanaian small business climate and preferences
  • Minimum three (3) years experience in a sales management role.


Skills / Attributes

  • Hard-working and analytical;
  • Self-starter;
  • Excellent communication and interpersonal skills;
  • Sales target driven and good sales skills
  • Team spirit is essential
  • Very neat and well-organized person

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