Relationship Manager

General Description:

Sales and Business Growth

• Responsible for ensuring the achievement of monthly targets for both deposits and loans.

• Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.

• Build a pipeline of prospective clients, and actively engaged such clients to convert them to active clients.

• Organizing customer acquisition activities like market storms.

• Scan the market and feedback competitor offerings to inform product/process or go-to market strategy reviews.

• Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.

Customer Care and Relationship Management

• Responsible for ensuring the maintenance of excellent relationships between the business and its clients.

• Segmentation of client portfolio to inform relationship management strategies.

• Collect and feedback all client complaints.

• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.

• Coordinate client visits by branch and senior managers.

• Must ensure client loan requests are processed within prescribed TAT standard of 72 hours

• Must assist clients by delivering solutions and services as provided by the institution

Credit Analysis

• Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.

• Responsible for the preparation and presentation of credit requests to the Credit Committee

• Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics,

including risks and capacity to service the exposure

Portfolio Quality

• Must support collections team with “soft collections” techniques when required

• Responsible for the achievement of monthly portfolio quality standards set for the business

• Responsible for adherence to agreed Compliance standards.

Reporting

• Responsible for weekly reporting on progress and performance to Management.

• Responsible for any other task(s) that Management may assign.

Knowledge, Skills and Abilities Required:

• Degree in a related field

• Good selling and persuasion skills

• Good analytical skills

• Previous experience in similar role in a reputable institution would be advantageous.

• A demonstrable network of potential clients ready to on-board

• Must be focused, organized and able to meet deadlines

• Must take pride in delivery quality every time.

• Excellent knowledge of the Ghanaian Small business climate and preferences.

Skills / Attributes

• Analytical and hard working

• Self-motivated

• Excellent communication and interpersonal skills

• Ability to drive sales whiles maintaining an eye for portfolio quality

• Team spirit is essential

All applicants should forward their application letters and CVs to ghanavacancies1@gmail.com

Location: Koforidua