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3 weeks ago
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Referral & It Operations Coordinator

Steaman Group Ltd

Confidential
  • Minimum Qualification :
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements



















Job Description: Referral & IT Operations Coordinator

Position Overview:

The Referral & IT Operations Coordinator is responsible for ensuring seamless coordination of patient referrals within an E-health centre and maintaining the organization's IT infrastructure, which requires a strong focus on hardware management and network operations.



Key Responsibilities:

Referral Coordination:

  • Facilitate the referral process by ensuring accurate documentation and communication between patients, providers, and external specialists.
  • Utilize hospital software systems to manage and track referral workflows efficiently.
  • Act as the primary liaison between clinical teams and external facilities to resolve referral-related issues promptly.


IT Operations:

  • Hardware Management:
  • Oversee the setup, maintenance, and troubleshooting of IT hardware, including computers, servers, printers, and peripheral devices.
  • Conduct routine inspections and upgrades of hardware components to ensure optimal performance and compliance with organizational standards.
  • Manage inventory of IT hardware, ensuring timely procurement and replacement of devices.


  • Network Operations:
  • Monitor and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless systems.
  • Troubleshoot network connectivity issues, ensuring minimal downtime and disruptions to operations.
  • Collaborate with external vendors or IT service providers to implement upgrades or resolve complex network issues.


  • System Support:
  • Provide first-level technical support to staff, addressing hardware and network concerns swiftly.
  • Train staff on the proper use of IT systems and equipment to enhance productivity and reduce errors.
  • Ensure data security and confidentiality through appropriate hardware and network configurations.



Qualifications:

  • Education: Diploma or degree in Information Technology, Computer Science, or related field.
  • Experience:
  • Minimum 2 years of IT hardware management experience, with network operations exposure.
  • Experience in healthcare or hospital settings is a plus.


  • Technical Skills:
  • Proficient in diagnosing and repairing hardware issues (PCs, servers, peripherals).
  • Strong understanding of network configurations.
  • Knowledge of IT security protocols and data protection measures.


  • Soft Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills to liaise with clinical teams and external partners.
  • Problem-solving mindset with attention to detail.



Business Location

Accra-Onsite


To Apply

Kindly share your application letters and CV to hr@steamangroup.com

NB: Only shortlisted candidates will be contacted

















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