New
3 weeks ago

Job Summary

We are looking for a Recovery Executive, responsible for managing and undertaking a collections process for debts that have been allocated to him/her.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

WHO WE ARE:

There are 2B adults worldwide that don’t have a bank account. 2B. That’s ~40% of the world’s adult population. 350M of these live in Sub Saharan Africa. They are hardworking, young, connected adults that are invisible to the traditional banking system. Fido is changing that. We are building a borderless digital bank so that everyone can access financial products like credit, savings, and payments that make lives easier and better. Are you tired of building boring enterprise software? Want to be an early employee in a unique consumer brand? Want to do work that has an impact on society? Join us. We build consumer products that are powered by a magical cocktail of real-time mission-critical ML models, behavioral psychology, and financial engineering. We promote meritocracy, decide fast and commit, and worship data. Come join us as one of our early team members.


WHAT YOU WILL DO:

The Recovery Executive is responsible for managing and undertaking a collections process for debts that have been allocated to him/her. He/she will utilize best practice processes and techniques, as well as information at hand, to positively influence debtors to maximize payment of debt over the shortest period of time. The recovery executive is the front face of the business therefore it is important to communicate courteously with debtors by telephone, letter, email, or by text. It is important to build a positive relationship as well as investigate, respond to, and progress issues and queries to a successful conclusion at the earliest time. The recovery executive needs to display a positive attitude and a team ethos and work effectively under pressure and handle conflict situations whilst remaining professional at all times. The recovery executive also needs to be enquiring and recognize the importance of best collections practice and procedures, as well as have a strong focus on achieving the collection of debt in a proficient and effective manner.


QUALIFICATION AND REQUIREMENTS:

  • Bachelor’s Degree/HND qualification
  • Proficiency in Microsoft Office Applications
  • Strong written and verbal communication
  • Great active listening skills 
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Ability to work in a fast-paced environment
  • Unquestionable integrity in handling sensitive and confidential information 
  • Comfortable working during the weekend.

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