Professional Business Improvement Specialist (tcf) In Accra

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Description

Why join us.

Concentrix is expanding its community of game changers to Accra. We invite you to join us in driving innovation in one of the most competitive BPO regions in the world and be part of our transformation efforts.

Without continual growth and progress, such words as improvement, achievement, and success have no meaning. Concentrix is searching for an individual with drive and purpose to join our ambitious team of thought leaders, as a Professional BI Specialist (TCF).

Come join our fun-loving global community of more than 110,000 passionate people who work across 160 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands.

Being a people-first company, we put people at the heart of our business, and this is when everything comes alive. You should be practical thinking and have a passion for efficiency in all that you do.

We want someone thorough, with a hawk’s eye for detail and enough foresight to get the job done in the most efficient and innovative way.

If you think you can show us the meaning of improvement, achievement, and success, then apply today.

What You'll Be Doing

To support the development and implementation of data-driven business intelligence solutions on strategic client accounts with a strong emphasis on practical and quantifiable outcomes derived from advanced analytical insight.

To differentiate in the outsourced contact center market by leveraging sophisticated BI tools and techniques to create actionable insights that drive operational excellence.

To lead, create, and support the implementation of practical, measurable, and successful business intelligence solutions based on structured analytical methodologies and the insights generated therein.

What You'll Need

• Educational Background: Degree level qualification in any discipline (science or data-related fields preferred).
• Professional Standards: First-class working standards, reflected in approach and attitude.
• Communication Skills: Experience in conveying complex information clearly and concisely, ensuring that tangible actions are agreed upon.
• Analytical Skills: Proven understanding of fundamental statistical and data analysis techniques. Familiarity with methodologies like Six Sigma or Prince 2 is advantageous.
• Numeracy Skills: Strong numeracy and data analysis skills are essential.
• Solution Development: Ability to develop practical BI solutions based on data-driven insights.
• Documentation and Presentation: Expertise in creating high-level presentations, reports, and documentation.
• Problem-Solving: Demonstrable methodological approach to problem-solving and analytics.
• Communication: Exceptional written and verbal communication skills, with the ability to communicate effectively with internal and external clients at all levels of seniority.
• Technical Proficiency: Strong computer literacy with proficiency in tools like Excel, SPSS (or similar), Minitab, and other BI tools.
• Organizational Skills: Excellent planning, organizational, and time management skills.
• Industry Experience: Experience in call center management and supporting change management initiatives is preferable.
• Innovation: Demonstrates innovative problem-solving skills and a proactive approach to challenging the status quo in a diplomatic manner.
• Project Management: Experience in project management is advantageous.
• Public Communication: Ease with public communication, both with large groups and individuals.
• Logical Thinking: Demonstrates logical thought processes in analytics and BI.
• Measurement: Understanding of the applicability of various measurement tools and techniques.
• Results-Oriented: Commitment to high personal standards, a desire to achieve, and a drive to develop both self and others.
• Proactive Initiative: Actively puts forward new ideas to management, persuading others to accept alternative views through discussion, explanation, and reasoning.
  
  

Take this opportunity to advance your career with our collaborative team of game-changers.

If this sounds like you, join us in Accra!

Apply Now









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