3 weeks ago

Job Summary

We are currently looking for a versatile and enthusiastic Production Support Engineer with passion for reliability, someone who can manage hybrid infrastructure workloads, build robust automation, as well as troubleshoot blockchain protocol infrastructure issues of any complexity

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:5 years

Job Description/Requirements

Goals and Responsibilities:

  • Provide emergency response, either by reacting to symptoms and alerts
  • Maintain and continuously improve the reliability of our production services
  • Participate in weekend on-call rotation
  • Improve monitoring and alerting of our platform
  • Perform regular task/maintenance on our platform
  • Identify automation points and proposes ideas on how to improve efficiency
  • Improves documentation all around, explaining the why, not stopping with the what



Job Requirements:

  • Experience in operating mission-critical services, which includes supporting many customers, managing incidents (monitoring, troubleshooting, escalation), and being responsible for reliability/uptime/SLA
  • Production experience on Kubernetes, Helm, Terraform, monitoring solutions (Grafana, Prometheus, InfluxDB, etc), and public cloud providers (AWS, GCP, Azure, etc)
  • Proficient in Linux and the shell
  • Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
  • Have an urge to document all the things, so you don't need to learn the same thing twice
  • Professional or personal exposure to Web3 technologies



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