Product Support Specialist

We are seeking Product Support Specialist to join our







T.S.S. team.

You will be responsible for product support activities in the West African Region, which include but not limited to building and maintaining active long-term relationship with key decision makers at customer site level and continuously promote Metso’s value adding offering.

This position is mainly located in Ghana.

TEAM YOU WILL BELONG TO

You will join a team of Sales Professionals that strive to effectively deliver seamless customer experience, that meets the customers’ needs and supporting the entire sales team to enhance and build solid customer relationships.

You will work closely with internal and external stakeholders, such as the Site Account Management Team, Technical Sales Support Team, External Customers, and all other internal Service Providers in WAF.

What You’ll Do

JOB STATEMENT

This role is for a Product Expert working with the sales team in Mining Crusher Wears to build campaigns, opportunity funnel, priorities, and solutions with a focus on Chamber Optimization, Value Selling and Complex Proposals. This role is responsible for the support of our Mining Crusher Wears range in WAF market area. The position reports to the Global Organisation for Mining Crusher Wears Product Line.

Job Duties And Responsibilities

• Responsible for supporting and/or leading complex proposals and sales for defined technology in the determined geographical region.
• Frontline customer engagement will be required in this position.
• Value selling proposals and concept development. Chamber Optimization technical presentations, coordination with Tier 3 group. Collection of data and process information (including use of 3D scanner for data collection)
• Assumes Solution Lead role on sales cases depending on the MA competence and situation; Escalation from Tier 1 to tier 2
• Acts as the main contact from sales towards Service Product Management and takes frontline feedback to the product management/development and delivery
• Ensures timely progress of the sales case from lead to proposal and negotiations; Ensures profitability of the sales cases and the business segment
• Understands the market, competition and the industry best practices for the defined technology and ensures that the sales case is built accordingly
• Coaches and trains market area service sales teams (offering and ways to sell) and constantly seeks for best practices with the MA. Provides expert content to the training team
  
  
  

RELATIONSHIPS

In this position, you will report directly to the Global Business Support Manager

INTERNAL AND EXTERNAL INTERFACES

• Management
• Other Engineers
• Suppliers and sub-contractors
• Clients
• Site staff
  
  
  

Who You Are

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• Bachelor degree in Engineering / Metallurgy OR Several years proven ability in the Mining Industry
• Successful field performance in sales of the parts and consumable products
• Technical orientation, and familiarity with metallurgy and/or mechanical equipment and process
• AutoCAD, PolyWorks and / or other relevant CAD software packages
• Experience implementing strategies and business direction to grow a business
• Possess and maintain a current motor vehicle licence and passport
• Must currently hold or be able to obtain a passport for international travel
• Ability to pass drug and alcohol tests
• Excellent communication and interpersonal skills
• Excellent negotiation and persuasion skills
• Excellent time management, analytical and problem-solving skills
• Ability to read, analyse and interpret documents and articles, in order to maintain market knowledge
• Ability to write routine reports, business correspondence, and procedure manuals
• Ability to effectively present information, and respond to questions from groups of managers, clients, customers and the general public.
• Ability to handle concepts and develop business strategies.
  
  
  

Essential Skills And Abilities

• Ability to travel with short notice – the role could require 25- 50% travel withing the area.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Intermediate computer literacy in MS Office – Word, Excel, Outlook and PowerPoint
• Understanding of the crushing process
• Ability to liaise with staff at all levels.
• Ability to utilise creative marketing techniques
• 3D Scanning tools and point cloud analysis
• Experience in wear part analysis
  
  
  

What's In It For You

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication
  
  
  

GET IN TOUCH

Want to rise above the possible with us?

• Go to our website www.metso.com, click on Careers and start your application. Job Req No. 150681
  
  
  

Or

• Go to PeoplePoint, click on Careers and start your application.