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Product Manager: Alerts/Incidents (Remote EU Timezones)

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Management & Business Development

Healthcare Confidential
2 months ago

Job Summary

The Product Manager for Alerting, you’ll be involved with everything related to our various alerting products including Grafana alerting. You’ll become a subject matter expert on alerting, with a deep understanding of customer needs in this space, as well as the existing landscape of open source and commercial offerings in alerting. Alerting is a mature, must have component of any observability platform, and we’ll look to you to design and execute a strategy for dealing with our various alerting platforms, expanding our offering and working closely with our newer related offerings, such as Grafana OnCall.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

As a Product Manager At Grafana Labs, You Will

  • Transform ideas and feedback into a product vision and roadmap
  • Empathize with customer problems in order to collect user needs, requirements, and pain points
  • Curate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and priorities
  • Work closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapers.
  • Use your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tiering.


We’re Excited About You Because You Have

  • 3+ years of experience in Product Management
  • 3+ years of experience working on a B2B SaaS product
  • Experience or interest in alerting and related technologies including machine learning, anomaly detection and data pipelines.
  • Experience or interest in Incident Response/ IRM solutions
  • A desire to dive into complex solutions and work with a highly technical product and customers
  • Experience growing user engagement and retention
  • Experience partnering with UX to build delightful features with solid designs
  • Experience working with engineering teams to design and build products in a fast-paced environment
  • Excellent written and verbal communication skills
  • A BSBA/BA in Computer Science, a related field, or equivalent work experience


Bonus Points

  • Experience operating or using Kubernetes, AlertManger, and/or Grafana
  • Experience building observability products and/or developer tools
  • Experience with open source software and/or commercial open source companies.
  • Experience with products offered both via SaaS and self-managed.

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