Job Summary

Responsible for the system administration and technical support of all the EMS and OSS platforms that are being used to manage the Telecommunications network. Daily operations administration of systems and support for Telecom Management Systems (OSS.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

Department: Managed Services   
Direct Manager: Head of Second Line
Dept. manager: MS Project Director

Key Responsibility Areas
Job Role and Key Responsibilities

•    Support HW and SW management of EMS and OSS
•    Daily maintenance and administration of OSS Systems
•    Daily health check of the OSS and ensure reliability of the OSS is producing alarms on real time basis.
•    Maintenance of application systems and databases
•    Perform regular system backups for archiving system & user data
•    Collection of 2G/3G Network performance statistics and data
•    Provide out of hours on call support on a rotation basis
•    Provide over the phone or on site support to OSS/EMS users.
•    User security management
•    O&M Network Configuration
•    Provide support for integrating OSS/EMS into future NMS
•    Provide Impact analysis of all WOs/Change Requests/Planned Works related to OSS configuration and performance
•    Where appropriate, update, troubleshoot and track to resolution Trouble Tickets relating to faults and performance issues
•    Provide support for integration of 2G/3G Network Elements into NMS
•    Understanding of Network Operations and Maintenance procedures and processes
•    Provide weekly status report to customer on all open issues
•    Provide hands on training to customer engineers on all aspects of the OSS/EMS, tools and troubleshooting skills

Deliverables/Performance Measures (Goals and targets to be achieved, reporting etc.):

Manage TTs and Work Order (WO) creation and follow up within SLA; Accurate and Timely Reporting

Minimum Experience Requirements
Skills and knowledge 
(List of the key competencies needed in the position):
•    Experience in Management systems (Netviewer, HP Openview, Ciscoworks U2000/U2020/NCE SAM Tool, Nagio, CACTI, OPTIMA etc)
•    Experience in TMN network architecture, EMS and NMS for 2G and 3G network
•    Experience in Network element OSS tools
•    Familiar with GSM, 3G and IP protocols
•    Knowledge of network performance / configuration parameters and their interpretation and use.
•    Network service / performance focused.
•    Knowledge about network operation processes and interfaces.
•    Knowledge of network implementation / integration processes
•    Accuracy
•    Analytical and conceptual thinking
•    Decision-making skills
•    Reliability
•    Calm approach to potentially stressful situations
•    Strong Follow Up & Problem resolution skills
•    Strong Interaction & Communication skills with different groups/teams in a multicultural environment
•    Proficiency in English language

Skill Requirements       
Core Job Related competences

  • Over 3 years technical expertise of OSS, EMS, NMS platform at HW, SW and functional levels           
  • Familiar with Oracle and shell scripting           
  • Familiar HP UX System administration           
  • Overview and understanding of 2G/3G Network connectivity relating to O&M interfaces           
  • Understanding of SS7 and TCP/IP           
  • Experience in a mobile telecommunication environment           
  • Accuracy and quality in performing routine activities           
  • Computer Literate, Microsoft products: Outlook, Office suite, Internet           
  • Willingness to work flexible hours and 24x7 availability.                    

Core competences 

  • Customer Focus
  • Performance and Results Orientated
  • Teamwork
  • Effective Communication and Impact
  • Continuous Improvement and Managing Change
  • Performance and Results Orientated               
  • Teamwork               
  • Effective Communication and Impact           
  • Continuous Improvement and Managing Change               

Qualification - Degree or above in electronic, computer, communications, science and engineering professionals                
Language: English and one local Language               

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