Oral Genealogy Quality Assurance Specialist

Job Description

Under direct supervision, VAC Auditors perform routine interview audits following specific instructions and documented processes. This position requires diligence, accuracy, and close attention to detail. It also requires efficiency and competence with computers.

Responsibilities

• Review and submit evaluated records (oral and digital)
• Communicate feedback with contract organizations on what is discovered in file reviews
• Track and analyze reports
• Listen, review and evaluate audio recording
• Regular reporting to management and organization on individual progress and ROC results
• Assist in various special projects for FamilySearch International in the Africa West Area
• Attention to detail, good communication skills (English and French), internet search skills, and deductive reasoning
• Support team members in analyzing issues with submissions
• Train additional staff to fit role
• Receive, prepare and ship packages
• Contribute to process improvement for Africa region patron services
  
  

Qualifications

• Member of the Church of Jesus Christ of Latter-day Saints worthy to hold a temple recommend
• Bachelor's degree, HND or Associate degree in Business Administration or any related course.
• Detail oriented – able to look for and find slight differences in the data
• Deductive reasoning
• Understand oral traditions, oral histories and oral genealogy
• Internet search and good typing skills (At least 40WPM)
• Fluency in written and spoken English & French languages of West African Countries (Essential)
• A passion for family history and experience finding your own ancestors is desired
• Excellent oral and written communication skills
• Strong technical capabilities with the ability to learn new software and web application quickly and train others
• Familiar with Microsoft Excel
• Able to schedule and monitor project progress, production work flow
• Office management or production environment management experience