Operations Manager

Job Summary

A key member of management, accountable for the internal delivery of smooth service to the various departments. He / she is a key decision-maker in Sales, business development, and implementation of strategic plans, mitigating business risks, accountable to agreed business targets, and ensuring the overall profitability of the Strategic Business Unit.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Coordinate activities of the various departments in the company (Logistics and customer care)
  • Ensure the achievement of monthly and quarterly sales by providing the necessary support to the marketing and commercial department.
  • A key member in the development of new markets
  • A key member in the development of new products
  • A key member in the development of strategies, plans and action programs to achieve sales targets
  • Ensure the profitability of new and existing products and services
  • A lead in market intelligence for the company
  • Submit weekly, monthly, quarterly progress reports
  • Improve and ensure customer retention and growth
  • Represents the Business unit at key functions, customer interfacing where need be and stakeholder engagements
  • Lead on research and development
  • Managing the operations team
  • Ensure prudent management of company’s resources
  • Oversee the work of the Vendor Relations and logistics Officer
  • Any other duties that may be assigned

Technical Competencies:

  • Adept at Microsoft Office Suite
  • Excellent written and oral communication
  • Sound knowledge in operations management
  • Sound knowledge in project management
  • Report Writing/Business Communication
  • Evaluation and Monitoring
  • Negotiation
  • Analytical/Problem Solving skills
  • A Basic Degree or Diploma in Business Administration (project management option) from a recognized Tertiary Institution PLUS a minimum of 5 Years corporate experience, 2 years of which should have been in a managerial capacity. A Masters’ Degree is an advantage

Managerial Competencies:

  • Excellent sales craft
  • Strong Self-Management Skills
  • Networking/Lobbying
  • Conflict Resolution
  • Planning
  • Coaching
  • Strategic Development

Behavioral Competences:

  • Collaborative
  • Time-conscious
  • Proactive
  • Optimistic
  • Honest
  • Envisioning
  • Sociable
  • Innovative/ creative

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