Perform the duties of Operation Agent through face to face customer interaction
- Minimum Qualification:HND
- Experience Level:Entry level
- Experience Length:1 year
- Provide client service excellence to applicant: receive applicants and answer their enquires
- Querying and ensuring applicants provide all required documents as stipulated in the checklist
- Offer Added Value Services (AVS) services to applicants
- Confer with applicants (by telephone or face to face) to provide information about applications
- Advice on applicable fees and/or Added Value Services (AVS), collect deposits or payments, or arrange for billing
- Audit and ensure all required documents are filled
- Obtain and examine all relevant information/documents presented by customers
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
- Escalate the quality control error to Operations Supervisor
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