Job Summary

Assistant to Cluster FOM Administrator/Supervisor for TEAM

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description/Requirements

Main Tasks:

  • Meet & greet VIP Guests on arrival.
  • Generates the summary and statistical data compiled into the night audit report.
  • In many cases, leader of the night audit team will serve as the manager on duty{MOD} in the absence of the senior management.
  • Verify daily hotel transactions.
  • Attends all the relevant meetings in CFOM’s Absence.
  • The Night Auditor is responsible for assisting the Assistant Front Office Manager and Cluster Front Office Manager.
  • His/her assistance includes leading and managing all sections of the Front Office Department in order to ensure the highest standards are followed.
  • A Night Auditor monitors the Front Office employees/ Other Hotel Employees to make sure all guests receive prompt and personal recognition. He/she takes care of the front desk operation including guest registration, room assignment and check-out procedures.
  • Answering screening and forwarding incoming phone calls to relevant parties’ weather GUESTS or internal departments.
  • Supervising STAFF, who are Assisting Guests on making reservations for hotel Suites etc.
  • Supervising STAFF, checking in guests, making sure Procedures are followed by reception staff for taking proper ID on arrival.
  • Allocating rooms and handing over keys.
  • Taking payment via credit cards/cash, or mobile money.
  • Check out guests, take proper payment via cash card etc.
  • Answering questions about hotel facilities and about local transport, places of interest and entertainment.
  • Dealing with special requests, such as room service, taxi bookings or wake-up calls.
  • Coordinate GUEST’s Request with different departments & action promptly.
  • Passing on messages to guests and checking mail for hotel guests queries and responding to the guests or the sender.
  • Assist GUEST with site inspections and reservations queries.
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Taking their ID copies & registering them.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
  • Assisting Management Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Skills and Competencies Required:

  • Telephone Skills
  • Verbal Communication
  • Listening
  • Professionalism
  • Customer Focus
  • Organization
  • Informing Others
  • Handles Pressure
  • Supply Management

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