Night Auditor

• Welcome and greet guests.
• Answer and direct incoming calls
• Check in guests and handling their overnight requests
• Handling end-of-day bookkeeping, auditing and account reconciliation
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Listen and respond to guest queries and requests both in-person and by phone
• Review accounts and charges with guests during the check -out process
• Process accurate payment of guest accounts
• Reconcile all accounts in a timely manner
  

Key Competencies and Qualities: 

• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
• Experience with accounting and facilities management software
• Excellent math skills
• An eye for detail
• Good problem – solving skills
• Strong customer service skills
• The ability to multitask
• Good problem-solving skills
• Strong customer service skills
• The ability to multitask
• Strong written and verbal communication skills
• Availability to work overnight

Requirements: 

• 2+ years’ experience working in a 3 to 5 star hotel working as a Night Auditor
• BSc in accounting, finance or relevant field
• Must be proficient in microsoft office suite and other necessary computer programs
• Must have experience in the use of hotel reservation software
• Solid written and verbal communication skills
• Fluency in English
• Been a bilingual is a plus.