Assessment

Network Manager

A Reputable Company

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

Perform the duties of a Network Manager

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

Key Responsibilities

● Take responsibility for the day to day operation of the team, providing overall guidance and supervision

● Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages

● Maintenance –managing routines, obsolescence, contracts, suppliers, service providers

● Provisioning – meeting SLA on new provisions,

● Service Restoration - meeting SLA on services

● Capacity management – managing utilization of assets

● To develop the team and work with other departments to achieve common business goals

● To act as an escalation point for customer problems and questions via telephone, e-mail and face to face

● To be escalation contact for service issues, out of hours

● Ensuring the right environment is in place so that staff are effectively mentored, developed and trained

● Develop and own the processes and procedures used by the team, based on best practice for the industry

● Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team

● Organize and prioritize workload

● Lead internal projects to improve service

● Communicate with suppliers and service providers on behalf of the company

● Conduct team reviews and be responsible for personal and career development of team members


Candidate Profile

● Significant proven experience in a comparable role within an ISP or Telecoms organization

● Previous extensive experience of building and developing a technical team

● Excellent verbal and written communication skills

● Able to analyze problems, issues and needs and provide robust but adaptable solutions which meet current and future requirements

● The ability to handle objections and resistance to change

● Ability to cope with changing environment – including adapting to meet emergency business critical events

● Effectively plans and organises own workload

● Self-motivated

● Capable of working under pressure/using own initiative with minimal supervision

● Team player, who contributes ideas and suggestions for improvement

● Keen interest in leading edge ISP technologies

● Happy to challenge existing processes and procedures

● Previous supplier management experience essential

● Exposure to running projects effectively is essential


Qualifications

● Bachelor’s degree in computer science, mathematics, information systems, or similar field is required

● Experience of ITIL is desirable

● Experience of PRINCE2 is desirable

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