Arkesel

National Service Personnel (Customer Support Assistant)

Arkesel

Customer Service & Support

IT & Telecoms Confidential
1 month ago

Job Summary

Arkesel is receiving applications for National Service Personnels for the position of Customer Support Assistant. You are to act as a liaison, providing front-line support for customers on services, information on products and services, and help resolve any issues via our customer support channels.

  • Minimum Qualification:Degree
  • Experience Level:Graduate trainee
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Responsibilities:

  • Manage incoming calls and customer inquiries 
  • Walk customers through basic account troubleshooting or setup processes
  • Identify and assess customers' needs and provide a solution to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Resolve customer complaints via phone, email, live chat, or social media
  • Update CRM with customer information

 

Qualifications and Requirements:

  • First Degree in any related field
  • Must be self‐motivated and able to prioritize between assignments.
  • Strong phone contact handling skills and active listening
  • Good interpersonal and communication skills
  • Ability to multitask, prioritize and manage time effectively
  • Basic computer knowledge and relevant software application (MS Excel, Word, PowerPoint.)


NOTE: Only CVs and cover letters forwarded to HR@arkesel.com will be attended to please. Thank you.


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