Medical Counter Assistant (MCA)

Job Summary

Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • To ensure that the pharmacy environment is welcoming, clean and professional.
  • To greet customers in a professional and friendly manner.
  • To accurately complete financial transactions with customers.
  • Dispenses prescription medication and other medical products to patients under direction of licensed pharmacist.
  • Counts pills, labels bottles, prices, and compounds medications to prepare prescriptions for patients as directed.
  • Performs administrative duties, including answering phones, receiving and inputting prescription orders, operating cash registers, and restocking inventory.
  • Gathers, organizes and assesses patient information.
  • Supplies patients with information and education on their prescriptions.
  • Monitors prescription-filling process to ensure compliance with relevant regulations and pharmacy policies.
  • Liaises with healthcare providers and patients to obtain correct prescription information.
  • Answers patients' questions about their medications under the supervision of the pharmacist.
  • Takes inventory of drugs on hand and records results.
  • Places orders for additional drugs as directed by the pharmacist.
  • Prepares billing information for medications.
  • Completes patients' sales transactions for purchase of prescription and over-the-counter.



Qualification Required:

  • Accredited MCA qualification or relevant field.
  • 2 years of experience.
  • Knowledge of Drug Regulations.
  • Excellent communication and customer service skills.
  • Excellent team working skills.
  • A warm, friendly and professional attitude towards customers.
  • An ability to respond to medical queries in a sensitive and professional manner.
  • Experience of handling money and maintaining finance records.


Salary: Ghc800-1000

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