Job Summary

Deliver the highest quality of service to High Value Customers

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

  • Assist with knowledgeable support to all customer requests across all products and all channels
  • Provide immediate and accurate response to all customer contacts on social media, phone, e-mail and live chat
  • Delivering first time resolution to all customer requests up to authority and permission levels
  • Creating and constantly developing unique positive personal relationships with a High Value Customers
  • Maintain customer profiling and communication database history for all High Value Customers
  • Ensure that High Value Customer transactions are completed accurately and timeously
  • Able to confidently promote other products and services where appropriate
  • Active outbound calling to develop the lifetime value of the customer

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