Manager, Revenue Operations - CRM System

Requirements:

• Proven experience managing Salesforce CRM Platform
• Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven experience in a leadership role, managing a team of CRM professionals.
• Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements
• Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
• Strong personal accountability and personal alignment to Remote’s values

Key Responsibilities:

CRM Management

• Oversee the administration, configuration and optimisation of the Salesforce platform
• Develop and implement CRM policies, procedures, and best practices to support GTM goals
• Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions
• Ensure adherence to best practices for Salesforce development, including code reviews and version control
• Maintain documentation related to Salesforce configuration, processes, and changes

Team Leadership

• Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
• Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
• Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
• Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.
• Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met