Lead Team Manager

Key Responsibilities

• Revenue Growth & Business Development: Drive sales performance by implementing creative marketing initiatives, developing local partnerships, and managing online listings (Booking.com, Airbnb, TripAdvisor, Google).
• Operations Oversight: Supervise daily activities across front office, housekeeping, and kitchen departments to ensure operational efficiency and service quality.
• Guest Experience Management: Deliver a personalized and professional guest experience from check-in to check-out while handling feedback and ensuring satisfaction.
• Financial Reporting & Cost Control: Monitor income and expenditure, maintain accurate records, and present weekly operational reports to management.
• Team Supervision & Training: Lead, motivate, and build capacity among staff to achieve performance excellence.

Key Performance Indicators (KPIs)

•  Increase weekly turnover up to GHC10,000.00
• Maintain an average occupancy rate of 60% or higher.
• Achieve and sustain 4-star or higher guest reviews across major online platforms.
• Ensure weekly financial reporting accuracy and transparency.
• Build and maintain strong customer loyalty and repeat patronage.

Qualifications & Experience

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field.
• Minimum of 3 years’ experience in a hotel, guesthouse, or hospitality management role.
• Proven business development and marketing skills with measurable results in occupancy or sales growth.
• Excellent leadership, communication, and interpersonal abilities.
• Proficient in digital marketing tools and online booking platforms.
• Highly organized, self-driven, and adaptable to hands-on management

Compensation & Benefits

• Base Salary: GHC 1,800 – 2,200 per month (based on experience).
• Performance Bonus: Based on revenue growth beyond agreed benchmarks.
• Accommodation: Subsidized by the guesthouse.
• Meal Support: Provided during working hours.

Location: Akatsi, Volta Region, Ghana (Subsidized Accommodation Provided)

Employment Type: Renewal Contract

Salary Range: GHC 1,800 – 2,200 per month (Base) + Performance Incentives.