Job Summary

Job duties of a KGL customer service representative works with customers over the phone or face-to-face in a branch location. All representatives can expect to:

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Answer questions about account types and company's products, such as Education savings plan, income protection plan, Wealth Creation Plan, Health support plan, Market accounts, loans and Consumer electronics pre-finance scheme.
  • Check on the status of customer accounts and track cheques and payments.
  • Review and explain charges
  • Customer service representatives who work in KGL may also assist customers to make payment, determining whether they need to speak with a credit supervisor or if the representative can complete their banking tasks, provide assistance to fill out credit application forms, Welfare forms, prepayment forms and submit them.
  • Ensure that customers make payment using mobile phone and the payment are done on time
  • Take complaints from customers, review them and solve the problem by prescribing the right solution to the complaints
  • Review application forms and submit them
  • Ensure leads from sales executives are properly closed.



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