Job Vacancy For Help Desk Officer

Job Description





• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer inquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.


• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.





Qualification Required & Experience





• Proven work experience as a Customer Service Representative


• Strong phone handling skills and active listening


• Familiarity with CRM systems and practices


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• HND or degree





Location: Accra