Job Vacancy For Help Desk Officer

Job Description





• Processing orders, forms, applications, and requests.


• Keeping records of customer interactions, transactions, comments, and complaints.


• Communicating and coordinating with colleagues as necessary.


• Providing feedback on the efficiency of the customer service process.


• Managing a team of junior customer service representatives.


• Ensure customer satisfaction and provide professional customer support.


• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Responding promptly to customer enquiries.


• Communicating with customers through various channels.


• Acknowledging and resolving customer complaints.


• Knowing our products inside and out so that you can answer questions.





Skills and Qualifications





• Good communication skills


• Ability to multitask, prioritize and manage time effectively


• Capacity to stay calm under pressure and handle stress effectively


• Strong problem solving skills and initiative


• Detail – oriented with a focus on providing outstanding customer service


• HND or degree





Location: Adenta-Accra