Job Vacancy For Customer Service Representative

Job Description:





• Manage large amount of incoming phone calls


• Generate Sales Lead


• Identify and assess customer’s needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Keep records of customer interactions, process customer accounts and file documents


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolutions


• Provide accurate, valid and complete information by using the right methods/ tools


• Meet personal/ customer service team sales targets and call handling quotas


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers





Qualification Required & Experience





• A minimum of high school diploma or bachelor’s degree in communications, marketing, business administration or related field


• At least 2 – 3 years working experience


• Proven customer support experience or experience as a client Service Representative


• Track record of over – achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/ respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively





Location: Accra