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Customer Experience Rep

Rock Holdings Ghana

Customer Service & Support

Real Estate GHS Confidential
New
2 weeks ago

Job Summary

Managing a team of junior customer service representatives.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 4 years

Job Description/Requirements

Job Description
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.



Qualification Required & Experience:
• Proven customer support experience or experience as a Client Services Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time
• HND or degree





Location: Accra





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