Job Vacancy For Client Care Rep

Job Description





• Ensuring a positive and professional client service experience.


• Managing client inquiries via phone, email, online, or in person.


• Directing client complaints or complex queries to relevant departments in a timely manner.


• Providing clients with technical assistance on products and services.


• Expediting serious issues to management toward prompt resolution.


• Building positive client relations by checking in regularly and following up on active processes.


• Maintaining client records and documenting processes.


• Identifying potential client services concerns and facilitating proactive intervention steps.


• Keeping track of new products on offer, as well as emerging trends in client services.





Qualification Required & Experience





• Exceptional ability in providing professional, efficient, and friendly client services.


• Ability to coordinate with other departments on client-related matters.


• Willingness and the ability to travel to client locations, when required.


• Ability to keep updated on new developments in the field of client services.


• Excellent interpersonal and recordkeeping skills.


• HND or degree





Location: Tema