Job Vacancy For Client Care Rep

Job Description





• Ensuring a positive and professional client service experience.


• Managing client inquiries via phone, email, online, or in person.


• Directing client complaints or complex queries to relevant departments in a timely manner.


• Providing clients with technical assistance on products and services.


• Expediting serious issues to management toward prompt resolution.


• Building positive client relations by checking in regularly and following up on active processes.


• Maintaining client records and documenting processes.


• Identifying potential client services concerns and facilitating proactive intervention steps.


• Keeping track of new products on offer, as well as emerging trends in client services.





Qualification Required & Experience





• Positive work history and ability to maintain solid attendance.


• Available to work extended hours.


• HND minimum


• Strong people skills.


• Good moral character.





Location: Accra