Job Vacancy For Client Care Officer

JOB DESCRIPTION





• Handling customer enquiries, both telephonically and by email


• Managing large amounts of inbound and outbound calls in a timely manner


• Identifying customers’ needs, clarify information, research every issue and provide solutions


• Seizing opportunities to upsell products when they arise


• Building sustainable relationships and engage customers by taking the extra mile


• Keeping records of all conversations in the call center database in a comprehensible way


• Frequently attend educational seminars to improve knowledge and performance level


• Meeting personal/team qualitative and quantitative targets


• Processing orders, forms, applications, and requests


• Communicating and coordinating with colleagues as necessary





QUALIFICATION AND EXPERIENCE





• HND or degree


• 2-3 years of experience in client services,


• Exceptional ability in providing professional, efficient, and friendly client services.


• Ability to coordinate with other departments on client-related matters.


• Advanced ability to provide technical assistance, resolve issues, and recommend improvements.


• Willingness and the ability to travel to client locations, when required.


• Ability to keep updated on new developments in the field of client services.





Location: Accra