1 month ago

Job Summary

As a Technical Support Agent, you'll troubleshoot customers' technical issues with their PC hardware and networking devices. You'll use a combination of email, live chat, social media, and/or phone calls to answer tickets and queries.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

What makes the position different from other tech support positions?

A few things:

  • You’ll work 100% remotely from your own home and workspace
  • You’ll be part of a diverse community of techies from all over the world
  • You’ll get to deliver top-notch customer experiences to people in need
  • You'll work with a team of top-notch techies from your Trainer to the Operations Manager
  • You'll be privy to training opportunities prior to starting your new role and free courses to develop your skills
  • You'll have an Operations Manager to help you with your work and a Team Lead to ensure you're comfortable and enjoying yourself



Job requirements

  • You speak Italian and English at a near-native level
  • You are available to work full-time and on a flexible schedule
  • You have in-depth knowledge of PC hardware and networking devices
  • You are a fast learner and know when to take initiative
  • You're a natural trouble-shooter and problem-solver
  • You have experience in a Customer Service environment and/or international business setting
  • You have a dedicated quiet workspace within your residence
  • You are not currently living in the Netherlands or the United States of America



PC requirements:

Windows: Windows 10 or higher 64bit

Apple: macOS Mojave (version 10.1) or newer

CPU: Intel Core i5-760 2.80 GHz or faster

RAM: 8GB minimum

Network: 2.0 Mbps download and 1.0 Mbps upload (to their local/default Speedtest.net server)

GPU: GTX 660 equivalent or better.



We offer:

  • A position at a fast-growing company with ambitious, A-level clients
  • A casual, international environment where you’ll work with people from over 40 nationalities
  • The flexibility to work from anywhere in the world
  • Less wasted time on long commutes between home and work
  • Cutting-edge tools and training opportunities

A fun and engaging community of techies just like you


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