I.T Technician

A Reputable Company

Job Summary

Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Job Description

  • Maintains database by entering data. install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users' accounts and profiles and deal with password issues
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion (or referral to third parties, if appropriate)
  • prioritize and manage many open cases at one time
  • rapidly establish a good working relationship with customers and other professionals, such as software developers
  • test and evaluate new technology
  • conduct electrical safety checks on computer equipment.
  • Maintains historical records by documenting system changes and revisions.
  • Maintains client confidence and protects operations by keeping information confidential.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Establishes and revises database by conferring with analysts and programmers to code and retrieve data.

 

Requirements

  • Technical understanding
  • Process improvement
  • Data processing
  • Reporting research results
  • Networking knowledge
  • Presenting technical information
  • Written communication
  • Operating systems
  • Reporting skills
  • Client relationships
  • Documentation skills
  • Certificate, diploma or higher
  • Minimum of 2  years of experience in IT or database administration

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