I.T Support Officer at Sunny Group Limited

Job Description



• Consulting with IT managers and other departments as required.

• Providing IT assistance to staff and customers.

• Training end-users on hardware functionality and software programs.

• Resolving logged errors in a timely manner.

• Monitoring hardware, software, and system performance metrics.

• Updating computer software. as well as upgrading hardware and systems.

• Maintaining databases and ensuring system security.

• Documenting processes and performing diagnostic tests.

• Keeping track of technological advancements and trends in IT



Qualification Required & Experience



• HND or diploma in I.T

• 3-5 years of experience as an IT support specialist.

• Exceptional ability to provide technical support and resolve queries.

• In-depth knowledge of computer hardware, software, and networks.

• Ability to determine IT needs and train end-users.

• Experience in documenting processes and monitoring performance metrics.



Location: Accra