1 month ago
Job Summary
The IT Operations team comprises Global Service Desk (you!), Corporate Engineer (CorpEng), Solutions Engineering (SolEng), Global Office Expansion, along with Infrastructure and Networks. GSD works closely with each team on various projects and is the main source of support for the company.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
What you’ll be doing (ie. job duties):
- You will provide Tier 1 level support to all staff working within the Hyderabad office, as well as support to Tier 2/Tier 3 with in-office troubleshooting of associated infrastructure issues. If time permits you will then look to pick up additional tickets from the Tier 1 Jira Queue to work through as standard.
What we look for in you (ie. job requirements):
- Minimum 2-4 years of experience in IT Support role or similar
- Technical support expertise on OSX, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration.
- Agent level knowledge of Jira Service Desk, or similar ticketing system.
- Mid-level networking knowledge and troubleshooting ability.
- Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack.
- Demonstrable troubleshooting methodologies and root cause analysis.
- Able to move and set up hardware and peripherals around the office.
- Excellent communication and time management skills.
- Experience managing service vendors.
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