Job Summary

There is a Job vacancy within the Innovation and Technology Department of Letshego Ghana for the above-mentioned position; To provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware and to maintain daily performance of computer systems.

  • Minimum Qualification: Degree
  • Experience Level: Executive level
  • Experience Length: 3 years

Job Description/Requirements

Key Accountabilities

  • Setups configure and installs user computers (PCs and Macs), printers, and other IT equipment
  • Monitor and maintain the computer systems and networks including installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.
  • Provides assistance to internal customers on software and hardware issues and questions
  • Install the software, business systems, engineering systems, shop floor systems, and other applications as required
  • Maintain network security, user account creation/administration.
  • Participate in network operations in maintaining network connectivity
  • Diagnose, assesses, and finds solutions for service requests within agreed service levels and response times
  • Provide the remote, on-site, and over the phone technical support within the agreed service levels, covering desktop, mobile device, communication systems, and application software
  • Handle technical inquiries and provides first-level support within the agreed service levels, covering desktop, mobile device, communication systems, network issues, and application software.


Minimum Job Requirements

Academic requirements

  • BSc Computer Science/Information Systems.
  • Holder of MCPMCP/MCITPMCITP/CCNACCNA is preferred


Knowledge, Skills, Abilities, and Experience

  • Knowledge of network administration and support, cyber security, digitization Setups, configures and installs user computers (PCs and Macs), printers, and other IT equipment
  • Monitor and maintain the computer systems and networks including installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems.
  • Provides assistance to internal customers on software and hardware issues and questions
  • Install software, business systems, engineering systems, shop floor systems, and other applications as required
  • Maintain network security, user account creation/administration.
  • Participate in network operations in maintaining network connectivity
  • Diagnose, assesses and finds solutions for service requests within agreed service levels and response times
  • Provide the remote, on-site and over the phone technical support within the agreed service levels, covering desktop, mobile device, communication systems and application software
  • Handle technical inquiries and provides first-level support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software.

Disaster recovery

  • Broad knowledge and experience of Microsoft Enterprise technologies
  • Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice).
  • Strong knowledge of the MS Office 365 suite of applications
  • A good memory of how software and operating systems work
  • Knowledge and Experience of virtual servers and/or containers
  • Knowledge of MS Azure Cloud platform administration, development, and configuration, Google cloud is a plus.
  • Ability to set up and maintain infrastructure in branch offices
  • Experience Windows Servers 2012-2019, VMWare 6.7 (and newer), VMWare Horizon
  • Able to convert technical jargon to a business audience.
  • Good verbal and written communication skills.
  • Good interpersonal and teamwork skills.
  • Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.
  • Experience with overall infrastructure components like databases, storage, backup, network (wan/lan), firewalls, monitoring
  • Strong Troubleshooting Skills with Windows 10 and O365
  • Confident supporting MS Windows server and desktop operating systems, and various IT hardware including laptops, mobile phones and printers
  • Ability to manage and maintain a Windows Domain via Active Directory in On-Prem and Cloud-based server environment, including internal and external user management
  • At least 3 years experience in ICT within Financial Services
  • Experience in or a strong understanding of the ITIL framework and experience in IT applications and functionalities.



Additional information

  • Multi-cultural awareness and the ability to interact with a wide range of different levels of staff will be an advantage

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